📦 Quality Issues
Please check your order immediately upon receiving the package. If you find any item that is defective, damaged, has missing parts, or is incorrect, contact us right away and we will quickly help you resolve the issue.
⏳ Return Period
Magnetichoop.com provides high-quality after-sales service. Customers may return items purchased from the magnetichoop.com online store within 30 days of receipt.
📮 How to Return a Product?
Please first contact us at info@magnetichoop.com to request a Return Authorization Code. We do not accept returns without prior consent. Buyers should provide:
- 🧾 A receipt or proof of purchase
- ✅ Confirmation that the product is in good condition
Returns of items that are used or damaged will not be accepted. (If there are quality problems, please refer to “📦 Quality Issues” above.)
💳 Refunds
We will notify you once your return has been received and inspected, and inform you if the refund is approved. If approved, we will process the refund via your original payment method within 3–7 business days. Please note: It may take additional time for your bank or credit card company to process the refund before it appears in your account.
⚠️ All return shipping and customs charges are the buyer’s responsibility.
📞 Need Help?
Contact us for any questions related to refunds and returns:
📧 Email: info@magnetichoop.com
📱 Phone: +86 150 2106 5087