Customer Service

Measure the hoop length of your current embroidery machine hoop to choose the suitable hoop length fitting for your machine. If not sure, please feel free to contact us: info@magnetichoop.com or WhatsApp.

1. Fast delivery: All in-stock items ship by the next business day. Orders shipping to Europe and the US typically arrive within only 8-15 business days. Orders shipping to other countries typically arrive within 10-18 working days. For more info, please refer to our shipping our shipping policy.

2. Tracking: After the order is shipped, you will receive an email with the tracking info.

3. 1-Year Warranty: We offer 1-year warranty; if the product breaks down under normal working conditions without any intentional damage, a 1-year warranty is provided. Free spare parts are available for replacement.

4. Refund and Return: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement and cover all associated shipping costs. For more info, please refer to our refund and returns policy.